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Jacqueline E. Barnes,
LCSW, MBA
Profile
Successful, high-energy presenter with ability to inspire and entertain as
well as educate. Solid educational, operational, marketing, clinical, and
administrative background in multiple healthcare arenas including Home Health,
Hospice, Assisted Living and Physical Rehabilitation. Demonstrated success in
revenue enhancement, census development, cost containment, customer
satisfaction, staff development and training and community education. Positive
community and consumer relationships. Recognized eldercare expert & frequent
presenter to civic, faith-based, and professional organizations.
Education
M.B.A. Management, Our Lady of the Lake University May 2002
Master of Science in Social Work, University of Texas at Arlington Aug 1989
Bachelor of Science in Social Work, James Madison University May 1986
Career History
MICE, Houston, TX Dec
2005-present
(Motivation, Inspiration,
Consultation, Education)
President/Owner
•Provides energetic, entertaining yet probing keynote addresses to businesses
and professional organizations focusing on themes of integrity, work ethic,
effective communication and other workplace struggles.
•Presents hot topic, on-site continuing education programs to healthcare
providers.
•Offers custom workplace analysis of worker behaviors then presents
solution-based training to employer/employees for optimizing productivity and
minimizing long-term turnover.
•Consults with businesses on strategic marketing plan development and
implementation.
•Trains sales staff in effective techniques to increase market share.
•Contracted educator with University of Houston.
•Expert presenter with Texas Tech University Health Science Center's Health.edu.
•Specialty trainer with Super College focusing on motivating students to pursue
higher education.
Life’s Solutions Hospice Care, Inc., Houston, TX Nov 2004-Dec 2005
Community Educator
Psychosocial Coordinator
•Supervised, trained, and directed Sales Team in successful referral source
development, sale call & cold call techniques, and closing strategies using
innovative and established protocols.
•Obtained new hospital and nursing facility contracts for service provision.
•Increased new physician referrals by over 100%.
•Developed and implemented branding, logo, and slogan penetration plan.
•Initiated development of collaterals and website to increase marketplace
visibility.
•Developed and coordinated CEU programs for nurses, social workers, & activity
directors.
•Initiated collaboration with area colleges to provide internship opportunities
for allied healthcare students.
•Facilitated church-based end-of-life care educational program thru Community of
Hope.
•Supervised, trained, and directed Psychosocial Team providing clinical social
work, spiritual counsel, bereavement and volunteer programs.
•Increased volunteer base by 450%; provided related training and oversight.
Silverado Senior Living, Houston, TX Apr 2002-Nov 2004
Administrator
•Provided fiscal, clinical, educational, sales, marketing, and operational
oversight of 96-bed dementia care assisted living community.
•Oversaw multimillion dollar business unit with 80 employees and 8 direct
reports.
•Increased census by 88% and monthly EBITDA by $90,000.
•Regular presenter at state-wide conferences on eldercare.
•Initiated collaboration with area colleges to provide internships for
healthcare students.
•Developed and presented multiple board-approved continuing education programs.
•Held company record for improvement in Customer and Staff Satisfaction Scores.
Alpha Omega Home Health, Nurse Finders, MI-PVNS June 1993-Jan 1996
PRN Home Health Social Worker
•Provided counseling and resource referrals to homebound patients.
The RehabCare Center at Tomball Regional Hospital, Jan 1993-Apr 2002
Director of Social Services
• Screened patients for services and marketed program to community.
• Coordinated interdisciplinary team of physicians and therapists in a 26-bed
inpatient physical rehabilitation unit as part of a 250-bed hospital.
•Part of start-up team of JCAHO & CARF accredited program.
•Developed and implemented graduate school internship program.
•Initiated and led community support groups through American Lung and American
Heart Associations.
Memorial City Rehabilitation Hospital, Houston, TX Jan 1989-Jan 1993
Assistant Director of Social Services
•Developed, implemented and marketed biofeedback program generating $45K in
monthly revenues.
•Contributed to development and sales of Work Hardening, Brain Injury, and Pain
Management programs.
Recent Memberships/Honors
•Member, Tomball Area Chamber of Commerce Executive Board, 2005-2006
(oversee 4 Programs of Work: Tomball’s Promise, a youth program based on
America’s Promise; Health Awareness Committee, providing a coordinated service
effort among allied healthcare professionals in the community; Leadership North
Houston, a multi-chamber sponsored leadership development program; and the
annual Tomball Night focusing on commerce development and community goodwill)
•Chair, Tomball Area Chamber of Commerce Health Awareness Committee, 2005
•Chair, Tomball Area Chamber of Commerce Health & Business EXPO, 2005
(initiated 1st ever COC sponsored scholarship to Tomball College)
•Co-Chair, Tomball Area Chamber of Commerce Health & Business EXPO, 2004
•Chair, Alzheimer’s Association Tomball/Northside Memory Walk, 2004-2005
•Co-chair, Houston Northwest Chamber Healthcare Committee, 2005-2006
•Inaugural recipient of Houston Northwest Chamber Healthcare Provider of
Excellence Award, 2004
•Planning Committee, American Cancer Society Tomball Relay for Life, 2005-2006
•Planning Committee, Trot for TOMAGWA, 2005-2006
•Member, TOMAGWA Advisory Board, 2006
•Member, West Houston Continuity of Care, 2005-2006
•Member, Houston Gerontological Society, 2005-2006
•Member, National Hospice and Palliative Care Organization, 2005-2006
•Member, San Jacinto College Geriatric Services Advisory Committee, 2005
•Recipient, Texas Business Hall of Fame Scholarship, 2001
•Finalist, American Business Women’s Association’s Torchlighter Award, 2005
•Certified Texas Assisted Living Administrator, 2002-2006
•Member, Toastmasters International, 2006
•Certified ARK (Adults Relating to Kids) Trainer, 2006
Professional Presentations
Holiday Inn, Inc., Multiple Sclerosis Society, ALS Society, Houston Northwest
Activity
Association, Tomball Regional Hospital Chaplain Association, Texas Assisted
Living Association, Training/ Biofeedback Society of Texas, Association for
Applied Psychophysiology & Biofeedback, Houston Ombudsman Organization,
RehabCare Group, Silverado Senior Living, Tomball Nursing Center, Lawrence
Street Healthcare Center, West Chase Health and Rehabilitation Center, The
Heritage Retirement Community, TRH Home Health, Tomball Regional Hospital’s
Physician’s Business Office Managers, Tomball Lions Club, Tomball Rotary,
Tomball Area Chamber of Commerce, Tomball Area Chamber of Commerce Health
Awareness Committee, Texas Association of Activity Professionals, Houston
Registered Dieticians Organization, Methodist Hospital, 12 Oaks Hospital, Baylor
University’s Alzheimer’s Disease Center, Houston Northwest Medical Center,
Tomball United Methodist Church, Salem Lutheran Church, West Houston Continuity
of Care, Northwest Houston Chamber of Commerce, Atria Assisted Living, Mariner
Healthcare, Park Manor Nursing and Rehabilitation Center, Tomball Retirement
Care Center, Southern Knights Personal Care Home, Harvest Home/Inwood Crossing
Assisted Living, Alpha Omega Home Health, Maxim Healthcare, The Women's Health
Boutique, Houston Area Association of Medical Transcriptionists, Cy-Fair College,
Tomball Regional Hospital Nursing Staff, Spring Nursery & Landscape, AeroCare
Holdings, Anadarko, West Houston Medical Center, Methodist Willowbrook
Hospital, American Retirement Corporation, and more.
References available upon request.
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